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Our Terms Shape How Your Account Works

When you open an account with piutoto, you're entering a clear agreement about how deposits flow through DANA, OVO, GoPay and QRIS, how withdrawals are verified, and what…

Account eligibility depends on local lawDeposits and withdrawals handled fairlyYour data protected under our policy
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piutoto Our Terms Shape How Your Account Works
REACH US DIRECTLY

How to Contact Us About Terms

We keep our terms simple so you don't get stuck with questions. If something in this policy isn't clear, or if you need to dispute a charge or verify how we've handled…

Live Chat Open the chat widget in the lobby or account page. Our support team responds during business hours, Monday–Friday 09:00–18:00 WIB. Get clarification on terms, payment rules, or account policies without leaving your session.
Email Support Send term-related questions to [email protected]. Include your account username and a clear description of your query. We respond to emails within 24 hours on business days.
Account Dashboard Navigate to Settings > Help Centre within your piutoto account. You'll find a searchable FAQ, links to this policy, and a form to submit clarifications or complaints about term enforcement.
SECURITY AND DATA

How We Protect Your Account and Information

Terms aren't just legal text — they set the standard for how we handle your money and personal data. Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted end-to-end.

Encrypted Transactions

Every deposit and withdrawal flows through SSL encryption. Payment data never sits on our servers — DANA, OVO, GoPay and QRIS handle the handoff directly with your bank or e-wallet. We don't store card numbers or sensitive credentials.

Two-Factor Authentication

When you enable 2FA in Account Settings, every login after the first requires a code sent to your registered phone or email. This stops account takeovers even if your password is compromised. We recommend 2FA for all players.

Data Retention

We keep your account history and transaction logs for 7 years to meet financial regulation requirements in Indonesia. Game rounds and chat messages are retained for 90 days, then archived. You can request deletion of non-mandatory fields anytime.

Cookie Consent

piutoto uses first-party cookies to remember your lobby preferences, language, and live-table filters. No third-party tracking cookies are set without your consent. Clear cookies in your browser Settings anytime; you'll be logged out but your account data stays safe.

Payment Processor Security

DANA, OVO, GoPay and QRIS are PCI-DSS compliant. Each provider handles fraud detection and chargeback resolution independently. Our role is to verify that inbound deposits match your account and flag unusual withdrawal requests before processing.

Access Requests and Changes

Email [email protected] to request a copy of your data, modify personal details, or lodge a privacy complaint. Reference this policy in your message. We'll respond with your export or confirmation within 15 business days or explain any legal reason we can't fulfill your request.

Terms and Eligibility Explained

Real players ask real questions about what our terms mean for their account. Here are the ones we hear most — answers that cut through the legal language and tell you exactly how this affects your play.

Access depends on local law. If you're in a region where online gaming is permitted, you must be at least 18 years old and provide valid personal information during registration. Players in Makassar and other Indonesian cities are welcome where regulations permit. We verify your identity via your phone and email to prevent fraud and duplicate accounts.

False information violates our terms and can result in account suspension or permanent closure. We verify names, phone numbers and addresses during withdrawal requests. If verification fails, your funds are held pending investigation. We also reserve the right to report serious violations to relevant authorities if local law requires it.

No. Our terms allow one account per person. Multiple accounts are suspended on sight, and funds may be forfeited. We use device fingerprinting and payment history to detect duplicates. If you need to restart, close your current account first and contact [email protected] to confirm a new registration is eligible.

Once a deposit clears from your wallet into your piutoto account balance, it's final. We can't reverse it. If you accidentally fund the wrong account or send the wrong amount, contact support immediately — we'll investigate, but reversal depends on the payment processor. Withdrawals are also final once verified; we don't reverse payouts.

Minimum withdrawal is 50,000 IDR; maximum per transaction is 50,000,000 IDR. Daily withdrawal limit is 150,000,000 IDR across all transactions. These limits protect against fraud and ensure our payment rails stay stable. Higher limits may be available for verified players — contact support to request an increase.

Yes. Go to Settings > Account > Close Account. Your balance must be zero before closure is processed — withdraw or forfeit remaining funds. Once closed, you can request reactivation within 90 days. After 90 days, your account data is archived and a new registration is treated as a fresh account.

We keep transaction records and game history for 7 years as required by Indonesian financial law. Your personal details — name, phone, address — are encrypted and stored securely. We don't use closed-account data for marketing. You can request a full data export before closure or ask us to delete non-mandatory fields anytime by emailing [email protected].

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